CUSTOM REQUESTS
We definitely do accept custom requests and would love to bring your vision to life! Please email us at hello@thecustomsneakerco.com and we'll send over an information pack with all the details!
OUR PROCESS
We have an estimated 5-8 weeks production time before dispatch. This is due to every order being customised specifically to order as well as an increase in order volume and demand. Please note that this time is an estimation only and can be subject to change at any time.
- We receive your order
- We source your sneakers in the size you ordered from an authorised retailer.
- Once your pair arrives, they undergo a quality check before being allocated to your order.
- We prep the sneaker and start the customisation process. We have 2 custom sneaker artists that carefully handcraft each pair to order.
- Your sneakers will then go through one more final quality check. We check the design and size to ensure everything matches your order.
- We pack your sneakers and print off a shipping label.
- Your order gets picked up by Australia Post, they will then be on the way to you.
- Once Australia Post arrives and scans your parcel into their system, you will receive an "order shipped" email with tracking information.
We're sorry your order is taking longer than expected. Please send us an email at hello@thecustomsneakerco.com and we will get back to you as soon as possible with an update on your order.
SHIPPING
We ship worldwide from our head-quarters based in Melbourne, Australia
We offer free tracked shipping with Australia Post on all sneaker orders around Australia and New Zealand.
Australia *orders under $75* - $10
New Zealand *orders under $75* - $15
International - Please email hello@thecustomsneakerco.com so we can provide you with an accurate discounted shipping price.
We do have an estimated 4-6 week production time before dispatch due to high order volumes. The reason for this is due to every pair being individually hand-crafted to order.
Our delivery estimates should be used as a general guide only. Shipping times may vary/change without notice.
Australia:
VIC (2-3 business days)
ACT (4-11+ business days)
NSW (3-4 business days)
NT (8-11+ business days)
QLD (4-5 business days)
SA (5-6 business days)
TAS (4-6 business days)
WA (6-8 business days)
New Zealand:
7-12 business days
USA:
10-18 business days
UK:
12-22 business days
For any other countries, please email us at hello@thecustomsneakerco.com so we can provide an accurate delivery time.
You will be notified by email once your sneakers have been customised and is ready for dispatch. This order shipped email will include an Australia Post tracking number for your reference.
Orders in Australia and NZ will not incur any taxes or duties. Shipments to any other country may incur extra charges payable once it reaches customs. The Custom Sneaker Co is not liable for these fees. It is your responsibility to look into your countries customs and duty charges.
PAYMENT
Checkout securely using PayPal, Card, PayID, Manual Bank Transfer
Our prices on our website are in Australian Dollars (AUD).
Unfortunately discount codes are not stackable
REFUNDS
Because everything at TheCustomSneakerCo has been carefully hand-crafted made individually just for you, we unfortunately cannot refund or exchange your custom sneakers for reasons such as change of mind or damage due to regular wear and tear. Customising sneakers is an art form and this means every custom sneaker is hand-crafted for each customer’s request.
If on the rarest of occasions your item is faulty or incorrect on arrival, please send your order number and a photos to hello@thecustomsneakerco.com and we will resolve the issue.